As a testing laboratory also serving hospitals, we uniquely operate 24/7 to provide timely responses and support. All testing is performed in one location to facilitate consistent and easily accessible professional expertise. We fully understand that laboratory testing is a practice of medicine and not just a result. Our customer’s satisfaction is our ultimate goal and our superior customer service is at the heart of everything we do.

Exceptional Customer Service

Genesis Clinical Laboratories operates a full-service customer service center 24 hours a day, seven days a week staffed with medical technologists and experienced individuals who understand the urgency of laboratory testing and go through an intensive training program. Our team of professionals is trained to provide timely and accurate answers regarding turnaround time, sample requirements, and result status in a friendly manner and most often are able to answer a question without ever transferring the call.

Designated individuals are specialists in problem resolution ensuring sample concerns are addressed and corrected in a timely and accurate manner. Our service center is operational 24/7 because we service both hospital and physician locations and our customers appreciate our one-stop-shop service allowing them to order supplies, request duplicate reports, provide sample collection instructions, and triage calls for other laboratory areas such as pathology or to a member of our management team. We can be reached at 708-783-3280 option number 2.